245bet Privacy Policy

Information We Collect

245bet collects personal data from players through several channels: directly from you when you register an account, make a deposit, or contact our support team; automatically when you interact with our platform; and from third-party service providers such as payment processors and identity verification services. The categories of personal data we collect are described in detail below.

Registration and Account Data

When you create a 245bet account, we collect the personal information you provide during the registration process. This typically includes your full legal name, date of birth, residential address (city and district within Bangladesh), a valid email address, and a Bangladeshi mobile phone number. This information is required to create your account, verify your age and identity, and enable us to communicate with you regarding your account.

Identity Verification (KYC) Data

In accordance with our anti-money-laundering obligations and the requirements of our Know Your Customer process, we may collect and retain copies of documents you submit for identity verification purposes. These include:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or mobile billing statement)
• Proof of payment method ownership (screenshots of your bKash, Nagad, or Rocket account registration)
• Selfie photographs holding identification documents, where requested by our compliance team

Financial Transaction Data

We collect records of all financial transactions conducted through your 245bet account. This includes deposit amounts and timestamps, withdrawal requests and processing details, payment method identifiers (such as the mobile number registered to your bKash or Nagad account), bonus credits applied and wagering progress, and account balance history. This data is retained for financial record-keeping, fraud prevention, and dispute resolution purposes.

Gameplay and Behavioural Data

245bet automatically records data relating to your activity on the platform. This includes games played, bet amounts, win and loss records, session durations, device type and operating system, IP address, browser type and version, and referring URL. This data is used to monitor platform performance, detect irregular betting patterns, personalise game recommendations, and improve our responsible gaming tools.

Communications Data

When you contact 245bet through our live chat support, email at [email protected], or any other communication channel, we retain records of those interactions including the content of messages, timestamps, and the resolution of any issue raised. These records are used to manage your account, resolve disputes, and improve service quality.

How We Use Your Data

245bet processes your personal data only for clearly defined, lawful purposes. We do not engage in the speculative or open-ended use of personal data. The table below summarises the primary purposes for which we use your information and the legal basis under which each activity is conducted.

Marketing Communications

245bet may send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal offers, and new game releases. These communications are only sent where you have provided explicit consent during account registration or have not opted out through your account notification settings. You may withdraw consent for marketing communications at any time by updating your preferences or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to continue using the platform.

Data Sharing & Third Parties

245bet does not sell your personal data to third parties under any circumstances. However, to operate our platform and deliver a complete gaming and betting experience, we work with a number of trusted third-party service providers. When we share data with these partners, we do so under contractual arrangements that require them to handle your information with the same level of care as 245bet itself.

Payment Service Providers

To process your deposits and withdrawals, 245bet shares necessary transaction data with the payment service providers you select, including bKash, Nagad, Rocket, Upay, SureCash, and supported bank partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, and others. These providers receive only the minimum data required to complete the transaction and are bound by their own data protection standards.

Game Content Providers

245bet delivers casino games and sports betting markets through partnerships with licensed game studios and data feed providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these studios, basic session data (such as a session token and bet amounts) may be transmitted to that provider's systems for the purpose of delivering the game experience and recording the outcome. These studios do not receive your full personal profile.

Identity Verification Partners

To fulfil our age verification and KYC obligations, 245bet may use third-party identity verification services. Documents submitted for KYC may be processed by these partners using automated and manual review methods. All such partners are contractually obligated to maintain the confidentiality of your documents and to use them solely for the purpose of identity verification on behalf of 245bet.

Legal and Regulatory Disclosure

245bet may be required to disclose personal data to law enforcement agencies, financial intelligence authorities, or other regulatory bodies where required by applicable law or in response to a valid legal order. In such cases, 245bet will disclose only the minimum data required to comply with the legal obligation and will, where legally permitted to do so, inform the affected account holder that a disclosure has been made.

Cookies & Tracking

245bet uses cookies and similar technologies — including web beacons, pixel tags, and local storage objects — to improve your experience on the platform, maintain your session, measure platform performance, and support our fraud prevention systems. This section explains what types of cookies we use and how you can manage them.

Essential Cookies

Essential cookies are required for the 245bet platform to function. They maintain your login session, preserve your language and currency preferences, remember items in your betting slip, and ensure that security features operate correctly. These cookies cannot be disabled without impairing core platform functionality. No personal data stored in essential cookies is shared with third parties.

Analytics Cookies

We use analytics tools to understand how players navigate the 245bet platform, which pages and games attract the most engagement, and where technical errors or friction points occur. Analytics data is collected in aggregated, anonymised form and is used solely to improve the platform experience. You may opt out of analytics cookies through your browser settings.

Functional Cookies

Functional cookies remember your personalisation choices — such as recently played games, preferred table stakes, and notification settings — so that you do not have to reconfigure these preferences on each visit. These cookies do not track your activity across other websites.

Managing Cookies

Most modern web browsers allow you to view, block, and delete cookies through the browser's settings menu. Blocking all cookies may prevent you from logging into your account or using certain platform features. For instructions on managing cookies in your specific browser, please refer to your browser's official help documentation. Note that clearing cookies will end your current session and remove any saved preferences.

Data Retention

245bet retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods applied to different categories of data are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, to satisfy financial record-keeping and fraud prevention requirements.
• KYC documents: Retained for a minimum of five years from the date of submission, or longer if required by an ongoing investigation or legal proceeding.
• Transaction records: Retained for a minimum of five years in accordance with financial crime prevention standards.
• Gameplay and behavioural data: Retained for up to three years for the purposes of responsible gaming monitoring, fraud detection, and platform analytics.
• Customer support communications: Retained for two years from the date of the last interaction in the relevant support thread, or longer if the communication is relevant to an unresolved dispute.
• Marketing consent records: Retained for the duration of your account and for one year following account closure, to evidence the lawful basis for any promotional communications sent.

At the end of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to an individual. Where data is anonymised rather than deleted, the resulting dataset may be retained indefinitely for aggregate statistical purposes.

Security Measures

245bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online system can guarantee absolute security, the measures we have in place reflect current industry best practices for online gambling platforms serving the Bangladesh market.

Technical Safeguards

• TLS/SSL encryption: All data transmitted between your device and 245bet servers is encrypted using Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are stored as salted cryptographic hashes. 245bet staff cannot view or retrieve your plaintext password under any circumstances.
• Firewalls and intrusion detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their 245bet account for an additional layer of login security. This is available via SMS to your registered Bangladeshi mobile number.
• Data access controls: Access to player data within our internal systems is role-based and subject to the principle of least privilege. Only personnel with a verified operational need are granted access to personal data.

Organisational Safeguards

All 245bet staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations. Suspected data breaches are subject to an internal incident response procedure that includes containment, impact assessment, and notification to affected players where required.

Your Privacy Rights

As a 245bet account holder and as an individual whose personal data is processed by our platform, you hold a number of rights in relation to that data. These rights are described below. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account. We aim to respond to all privacy rights requests within 30 calendar days of receipt.

Right of Access

You have the right to request a copy of the personal data that 245bet holds about you. Upon a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and the retention period applicable to each category.

Right to Rectification

If any personal data held by 245bet about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings page. For changes to identity-verified fields (such as your full legal name or date of birth), a formal rectification request and supporting documentation will be required.

Right to Erasure

You may request that 245bet delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for continued processing. Please note that erasure requests cannot be fulfilled where retention of the data is required by law (for example, financial transaction records subject to a minimum five-year retention obligation).

Right to Restrict Processing

You may request that 245bet restrict the active processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while a legitimate interest assessment is being reviewed. Restriction of processing does not constitute deletion; the data remains stored but is not used for any purpose beyond storage.

Right to Object

You have the right to object to 245bet processing your personal data on the basis of legitimate interest, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease using your data for that purpose immediately. Where you object to other legitimate-interest processing, we will assess whether our legitimate interests are overridden by your specific circumstances and respond accordingly.

Right to Withdraw Consent

Where 245bet processes your data on the basis of your consent (for example, for promotional email communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, update your notification preferences in your account settings or send a written request to [email protected].

Contact & Complaints

245bet takes all privacy-related enquiries and complaints seriously. If you have a question about how your personal data is handled, wish to exercise any of the rights described in this policy, or believe that we have not complied with our obligations in relation to your data, please contact our support team using the details below.

All privacy enquiries should be directed to: [email protected]

Please include your full name, the email address registered to your 245bet account, and a clear description of your enquiry or complaint. We aim to acknowledge all privacy requests within two business days and to provide a substantive response within 30 calendar days. Where a request is complex or where we receive a high volume of requests simultaneously, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with 245bet's response to your privacy complaint after having first raised it with us directly, you may escalate the matter to the relevant data protection authority in your jurisdiction or seek independent legal advice regarding your rights.